Welcome to Longfleet House Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
IMPROVED ACCESS TO GENERAL PRACTICE SERVICES
We are working to improve access to appointments for our patients, in particular at evenings and weekends.
If you would like to be offered one of these appointments, please ask.
These appointments may be at a different site, for example, Poole General Hospital, Royal Bournemouth and Christchurch Hospital.
IMPORTANT PATIENT NOTICE REGARDING SPECIMENS:
ALL SAMPLES MUST BE IN THE CORRECT SPECIMEN POTS. THE SPECIMEN POTS MUST BE LABELLED WITH THE FOLLOWING INFORMATION:
FULL NAME, DATE OF BIRTH, DATE AND TIME THE SAMPLE WAS PRODUCED.
PLEASE ONLY BRING IN A SAMPLE IF IT HAS BEEN REQUESTED BY A DOCTOR OR NURSE, SPECIMENS MUST BE HANDED IN BY 11.30AM
During an inspection of Longfleet House Surgery in September 2017, a number of issues were identified that have resulted in the practice being rated as Inadequate and placed in special measures.
Whilst we are of course very disappointed with this, we acknowledge the findings of the report and would like to reassure patients that we have already started working with our local and national partners – including NHS Dorset CCG, NHS England and the Local Medical Committee – to address the concerns raised in the warning notices the CQC have issued. We are hopeful we can achieve a number of improvements prior to the next inspection.
We would like to reassure patients that during this time they are still able to see their GP, accessing services at the practice as they normally would.
We have recently appointed an additional GP and are currently advertising for other clinical and support staff to meet the concerns identified and handle the ongoing demands that Primary Care faces nationally.
If any patients have concerns about the findings of the CQC report, or would like to discuss things in more detail, we would invite them to speak to a member of the surgery staff.
From 1st February 2018 Longfleet House Surgery will not be offering ear syringing services. Please CLICK HERE to read the surgery leaflet on self-care Management of Impacted Ear Wax.
Our Mission statement and values
At Longfleet House Surgery we aim to be a centre of excellence offering top quality services that are readily accessible to all our patients provided by friendly, happy, well trained and supported staff.
Patients are at the centre of all our decisions.
Exciting changes are happening at Longfleet House Surgery, we now have a new Doctor called Liam Barron he is working 4 full days a week. We have an ever growing clinical team which currently consists of 3 GP's, a Clinical Pharmacist and an ANP. We are currently recruiting a full time experienced practice nurse to join our team. Pre-bookable appointments and urgent same day appointments are available. Online services are back up and running, registering for online services will enable you to book appointments and request medication online. Please see a member of the reception team for further information. Please bring a form of photographic ID.
Unfortunately due to a member of staff leaving the surgery, we do not have a full time practice nurse. Therefore we can only offer restricted appointments. We are sorry for any inconvenience this may cause. Please note this will only be for a short time.
FROM 1ST APRIL 2018 THE FOLLOWING MEDICATIONS/TREATMENTS WILL NOT BE AVAILABLE ON PRESCRIPTION FROM LONGFLEET HOUSE SURGERY. TREATMENTS ARE AVAILABLE FROM YOUR LOCAL PHARMACY AT A SMALL COST.
- MILD INDIGESTION REMEDIES
- MINOR PAIN CONDITIONS (SUCH AS HEADACHES AND BACKACHES)
- MOUTH ULCER GELS/ MOUTHWASH
- MILD TOOTHACHE PAIN RELIEF
- WARTS AND VERRUCA TREATMENT
District Nurses Direct Line
The district nurses now have a direct line to their office. The telephone number is 01202 330 312.
Please use this number instead of the main surgery line. If there is no answer, please leave a message and someone will get back to you.
Wessex Healthier Together
Improving the quality of care for Children and Young People in Wessex
- Are you expecting a baby?
- Are you a parent worried about your child?
- Are you a young person needing help and support?
If this applies to you, Wessex Healthier Together are there to help! Click HERE for more information, or visit www.what0-18.nhs.uk
Have you been referred to see a Specialist?
Click HERE for important patient guidance on what to expect when you are referred by your GP to see a Specialist (or therapist). Please read this information carefully - it may save you an unnecessary trip to the surgery by talking this process through with your specialist.
Your GP surgery can provide a huge range of advice, examinations, treatment, vaccinations, prescriptions and other routine healthcare; but did you know there is lots of 'SELF-CARE' guidance out there that you can refer to directly for help? To view our 'Self-Care' Guidance page - click HERE
Our dedicated team of Doctors, Nurses and Healthcare staff are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. Technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or make an appointment, using a secure on-line application called Patient Access. For more information and if you wish to register for this facility, please click on the Patient Acces link on the right hand side of this page..
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The surgery also works with The Wessex Deanery to provide teaching and specialist training to GP trainees and other healthcare professionals.
A limited number of car parking spaces are available for the use of patients attending the Surgery. We cannot guarantee availability and you may need to find alternative parking. Please plan your travel arrangements accordingly to ensure you are on time for your appointment.
(Site updated 25/04/2018)